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How pavilion88 Handles Your Account Data

Every transaction you run through Touch 'n Go eWallet, Boost or GrabPay links to your pavilion88 account record, and this page sets out what we collect, why we keep it, and who gets to see it.

Account DataPayment RecordsSession SecurityVerification Logs
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pavilion88 How pavilion88 Handles Your Account Data
ASK ABOUT PRIVACY

Where to Raise a Data Question

Live Chat Privacy Desk Open live chat from your account dashboard and ask directly about any entry in your data record — our team can walk you through what's stored against your Touch 'n Go eWallet or GrabPay transaction history.
Email Request Channel Send a written request if you want a copy of your stored details or a correction made. Include your registered account name so we can match the request without extra back-and-forth.
Account Settings Review Check the payment methods section inside account settings to see exactly which wallet labels — Touch 'n Go eWallet, Boost, GrabPay — are linked, and remove any you no longer use.
DATA HANDLING PRACTICE

How We Secure and Retain Your Information

Encrypted Login and Payment Forms Your login page and deposit forms run over an encrypted connection, so details entered during a Touch 'n Go eWallet or FPX transfer aren't readable in transit between your device and our servers.
Cookie Use for Lobby Preference We use session cookies to remember which tables and markets you had open — including football and badminton lines in the sportsbook — without feeding that activity to outside advertisers.
Identity Checks Before Withdrawal Before a withdrawal clears, we confirm your identity through an OTP step tied to your registered number. Any document you upload for this check is viewed only by our verification team.
Retention and Deletion Requests Transaction and login records are kept only as long as account verification or dispute handling needs them. You can request deletion of closed-account data through our support channel at any time.

Privacy Questions Malaysia Players Ask

Here are the questions we get most often from players about how pavilion88 collects, stores and shares account data, covering wallet details, identity checks and how long records are kept.

We collect your registration details, device and login information, and transaction records from deposits made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX to keep your account accurate and verifiable.

We only pass payment data to the processors handling that transfer or to regulators where local law requires it. We don't sell wallet details to advertisers or unrelated third parties.

Records tied to a transaction are kept as long as needed for account verification and dispute handling, then cleared on a rolling basis as part of our standard retention practice.

Yes — once your account is closed, you can request deletion of your stored records through our support channel, and we'll process it subject to any retention needed for verification.

We use session cookies to remember your lobby preferences, including football or badminton markets you've viewed, so the page loads the way you left it, not to sell that data externally.

Verification documents you upload for a withdrawal check are reviewed only by our internal verification team and are not shared outside that process, except where local law requires disclosure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfopavilion88 GlossaryInfopavilion88 Deposits & Withdrawals

Related pages

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