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What You Agree To When You Use pavilion88

These terms set out how your account works, what we expect from you and what you can expect from us — covering everything from account registration to how we handle disputes.

Account eligibility conditionsMalaysia jurisdiction scopeUser rights and obligationsDispute and complaint pathPolicy update notifications
pavilion88 What You Agree To When You Use pavilion88
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and the integrity of your personal data are not afterthoughts here. We apply layered protections at the account level, at the point of payment and in how long we retain records — and we give you clear paths to exercise your rights at any stage.

Data Handling

We collect only what is needed to verify your account and process transactions. Your information is not sold to third parties and is used strictly for account management and legal compliance purposes.

Cookies and Tracking

We use cookies to keep your session active and to understand how the platform is used. You can manage cookie preferences through your browser settings; disabling them may affect some account functions.

Account Verification

Identity verification is required before any withdrawal is processed. You will be asked to confirm your identity through a document check — this step protects your account from unauthorised withdrawal requests.

Data Retention and Deletion

We retain account records for the period required by applicable law. You may request a copy of your data or ask us to delete records that are no longer legally required by contacting support through the form in your dashboard.

POLICY CONTACT

How to Reach Us on a Legal or Policy Matter

If you have a question about your rights under these terms, want to request a copy of the data we hold, or need to raise a complaint, the three paths below connect you directly to the right team. Players in Kuantan and Kota Bharu reach us through the same channels — there is no regional restriction on how you contact us.

Live Chat Open the chat widget from any page. For policy or account-rights queries, select the 'Account and Legal' option so your message reaches the right team without routing delays.
Contact Form Submit a written query through the contact form in your account dashboard. Attach any relevant account reference numbers so we can locate your record and respond accurately.
Email Support For formal policy requests — such as a data-access request or a written complaint — email us directly. We acknowledge all formal requests within one business day of receipt.

Common Questions About Your Rights and Our Policies

These are the questions we receive most often about how our terms work, what your rights are and how to act on them. If your question is not covered here, contact us through live chat and select the 'Account and Legal' option.

Access depends on whether local law in your region permits it. You must also meet the account eligibility conditions set out during registration — including providing accurate identity details.

We may suspend or close your account if we identify a breach. Any balance held is reviewed before release, and we will contact you through your registered email to explain the decision and next steps.

Submit a data-access request through the contact form in your account dashboard or by emailing us directly. We acknowledge formal requests within one business day and process them in line with applicable law.

Our terms govern your account-side obligations. Each payment — whether via Touch 'n Go eWallet, Boost or GrabPay — is also subject to that provider's own terms, which apply independently of ours.

We notify you through the contact detail registered on your account whenever terms are updated. Continuing to use pavilion88 after that notification counts as acceptance of the revised version.

Send a written complaint by email or through the contact form, including your account reference and a clear description of the issue. We acknowledge complaints within one business day and work toward a resolution from there.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.